At Perfumes Kiwi, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You may return items under the following conditions:

• Eligibility for Return: The item must be unused and in the same condition that you received it. It must be in the original packaging.
• Timeframe: You must initiate the return within 30 days of receiving your item.
• Non-Returnable Items: Certain items cannot be returned, such as customised products, perishable goods, or intimate items.

Refunds

Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X days].
• Partial Refunds: In some cases, partial refunds may be granted for items not in their original condition or damaged for reasons not due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us using the form below and send the item to [return address].

Shipping Returns

• To return your item, you must mail it to: [Insert return address].
• You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error (e.g., defective or wrong items).
• Shipping costs are non-refundable.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us using the form below.